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FAQ / Guide to the online
Delivery Program

Frequently Asked Questions


Why use Emberz?

Why use Emberz? Great question!
Feeling a little lazy, tired, or maybe not vibing with LA traffic we got you. Emberz is not just a cannabis delivery service but it is a team of professional, fun, and helpful individuals that are here to help YOU! We are one call/text away. Not only do we have great qualities overall, but most importantly our products are 100% percent Weedmaps verified!


Are you fully licensed?

Yes we are a fully compliant and licensed cannabis delivery service. We hold both a Medical & Adult Use licenses. Adult-Use Retail: A10-18-0000196-TEMPMedical Retail: M10-18-0000243-TEMP


Where do you deliver?

We deliver in many parts of LA. Emberz delivers to Santa Clarita area, Camarillo, Thousand Oaks, Burbank, Malibu, Glendale, Hollywood, Beverly hills, Downtown LA, and of course our hometown Van Nuys and the valley area. Keep in mind we can only legally deliver to a residency, but we are here to keep you with any questions.


What is the estimated delivery time?

We understand that our customers our ordering Cannabis delivered to their door because of the convenience factor, we also know that each customer appreciates getting a quick and accurate eta. At Emberz we take pride in knowing we try our absolute best to make sure deliveries are completed within a 30-90 minute window.
Here at Emberz we strive to provide the best service to our customers, and a big part of that is ETA. We have drivers station in major cities throughout Los Angeles and the Valley; which can provide an ETA as fast as 25 mins ! There are cases where what you order the driver doesn't have, which will be a custom order. The driver comes back to our home location and than head back out to you. We are gaining more and more drivers, as we are growing which will allow more drivers in the area and FASTER delivery times for even custom orders.


How much does delivery cost?

A delivery fee is only added to ordes coming from the website Weedmaps. If you are placing an order on our website, over the phone, or via text there is no fee for delivery.


Is there an order minimum?

San Fernando Valley - $30 - $40
Burbank - $40
Glendale - $ 50
Valenica - $40
Newhall  - $40
Santa Clarita - $40
Castaic - $40
Thousand Oaks - $50
Newbury park - $50
Simi Valley - $50
Moorpark - $50
Camarillo - $50
West Los Angeles - $60


Are your products lab tested?

Here at Emberz all our products we sell are lab tested and have all the right certifications to be sold to our patients, to ensure a clean and happy high. Each product comes with a sticker on the item indicating all the necessary information our patients need.


How are packages delivered to me?

The process of getting your items delivered is as simple as getting pizza delivered. You will either call, text in, use our website, or Weedmaps to place your order. One of our dispatchers will send out your order to the nearest driver to you. A text link will be sent to you, where you can track your driver, with also text updates how far out they are. The driver will then call you saying they have arrived and ask if you'll like to them to come to your door or for you to meet them outside.


What if I have additional questions, is there a number I could call?

Yes. Please contact us any time via Live Chat, or use our customer service hot line to call if you have any additional questions. 1-818-338-5608


What is your Return Policy?

We accept returns and exchanges; products have to have a malfunction, the wrong product was delivered to you, or the item arrived was damage upon arrival. All returns or exchanges must be in the original packaging to be honored. For full cash or credit refund the return must be completed within 48 hours of original purchase. For refund with store credit it must be within 14 days of purchase.


Can I purchase faster delivery?

At the moment all of our estimated delivery times are the same, which is 60-90 mins. Faster delivery time is dependent on how close a driver is to you, at the moment you placed your order. 


How many discounts can I use?

If you are first time patient with us you will be getting 20% off your entire order plus free delivery. Returning patients get the choice of one of our daily deals or specials we have going on at that time. Only one discount can be applied preorder.


Why do I need to provide my drivers license?

By California law we have to ask for a copy of a valid government issued ID. You must be over the age of 21 to purchase cannabis or over the ages of 18 with a medical card. We have to confirm that the information on ID is complaint with California law.


Who is Emberz for?

Emberz Delivery is designed to make getting your products as easy as ever. We are made for anyone wanting to get their products in a timely fashion, being able to view a large selection of products in the comfort of their home, and being able to preorder products for delivery for a different date or time.


How are Taxes applied to my order?

By California Law we must charge a tax for adult use of 20%. If you are a medical patient you will be taxed 15% that both will be automatically applied by the system we use to process orders.


We are located outside the U.S., can we participate in recycling for cash?

No. You must have a valid address within the USA to recycle your ink cartridges for cash.


How do I request a payment?

No need to request a payment. We process every payment promptly within 30 days of inspection. Expect to see a check in your mailbox regardless of requesting payment. Feel free to email or call us if you have any payment questions.


I am interested in starting a recycling program for my school, how do I get started?

You can email or call us to request FREE boxes, flyers or other supplies. Our recycling team will set up a custom recycling program for your school or classroom 100% FREE


I have no school or business, can I still recycle with you guys?

Yes. Anyone can sign up for free. Please log on our website and recycle all of your empty cartridges for cash.

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